Welcome to the April edition of our InCase product update. This month we focused on resolving several issues affecting document signing and the mobile app experience, alongside a significant round of security updates and continued investment in the underlying platform. These improvements strengthen the day-to-day reliability of InCase for your teams and their clients.
Document Signing Improvements
We resolved an issue where PDF documents sent to the mobile app for signing were losing data once the signature was applied. This was causing completed documents to be returned with missing information — a frustrating experience for firms relying on signed documents for their case workflows. Signed PDFs now retain all their content correctly through the signing process.
We also addressed a related issue where documents were not moving to the "Completed" tab after all signatures had been collected. This meant case teams had to manually check whether signing was finished rather than relying on the status to update automatically. Documents now transition to the correct status as expected once signing is complete.
App Usability
We fixed an issue on iOS where the keyboard was interfering with the questionnaire experience, making it difficult for clients to see and interact with form fields while typing. The keyboard now adjusts correctly so your clients can complete questionnaires without obstruction.
An issue affecting unbundled identity checks was also resolved, ensuring that ID verification requests are processed correctly when submitted outside of a bundled workflow.
Security & Platform Updates
We completed a substantial round of dependency security updates across the platform, patching multiple critical and high-severity vulnerabilities identified through our ongoing security scanning programme. These included updates to core libraries used by the mobile app, the admin panel, and our integration services.
These updates were applied automatically and help ensure InCase continues to meet the security standards expected within the legal sector. No action is required from your side.
We also continued investing in the underlying platform to improve reliability, performance, and the pace at which we can deliver future improvements. This month's work included completing a migration of our continuous integration pipeline, upgrading our testing frameworks, and making targeted code quality improvements that reduce technical debt and support faster, more stable releases going forward.
Questions or Feedback?
If you have any questions about anything covered in this update, or feedback on the product, please contact your customer success manager or the InCase support team. We are always keen to hear from you.