Each edition brings you the latest updates, practical tips, and expert insights to ensure your success every step of the way.

Each month, we share a summary of the latest improvements, fixes, and enhancements delivered to inCase. As the platform is continuously evolving, these updates help keep you informed about the value being delivered across the product.

All of the enhancements below are already live, with no action required from your firm.

We've enhanced the questionnaire builder with a new Boolean + Date question type, allowing users to capture a simple yes/no response alongside a related date within a single question.

This is ideal for scenarios where you need to confirm whether an action has been completed and record when it took place, helping to create more efficient, intuitive questionnaires while reducing the need for multiple linked questions.

Alongside this enhancement, we've also delivered a number of usability improvements across the Admin Panel, making everyday configuration and management tasks quicker, clearer, and easier for administrators.

We've resolved an issue that could prevent certain case updates from appearing in the web portal, which in some circumstances could also generate an error when refreshing the page.

Affected updates will now display correctly, ensuring users always have access to the latest case information.

We've also made improvements to the reliability of case search functionality, helping searches return results more consistently and accurately.

A significant proportion of this month's development work has focused on strengthening the foundations that connect inCase with the wider Access Legal ecosystem.

This includes improvements to the reliability, security, and performance of the connections that operate behind the scenes between systems. Whilst these changes won't be immediately visible in day-to-day use, they form an important part of our ongoing programme to deliver even deeper integration between your Access Legal solutions in the future.

Security remains a key priority.

Throughout the month, we completed a further round of security and dependency updates across the inCase platform, addressing identified vulnerabilities and ensuring the application remains aligned with the standards expected within the legal sector.

These updates help strengthen the protection of your firm's data, improve platform resilience, and maintain compliance with evolving security best practices.

In addition, we've carried out a range of behind-the-scenes platform improvements designed to support long-term stability, performance, and reliability.

As always, all updates were applied automatically, with no action required from users.

We're continuing to invest in improvements across functionality, performance, security, and integration, and we'll share more updates in next month's release summary.

In the meantime, if you have any questions or feedback, please speak to your Account Manager or contact the inCase Support Team.

Join our monthly webinars featuring industry specialists to help you get more from your software, stay compliant and keep pace with a rapidly changing regulatory landscape.

Each month, we round up the latest webinars and on-demand recordings - browse the full list below.

🎧 Support Update: Moving to the MyAccess Support Portal

As a reminder, the inCase support email address was retired on 1st September 2026 and is no longer monitored.

All new support requests, queries and issue reports should now be submitted through the MyAccess Support Portal.

📝 How to Raise a Support Request

Once logged in to the MyAccess Support Portal:

🔑 Don't Have a Portal Login?

If you're unable to access the MyAccess Support Portal or don't yet have a login, please contact your Client Relationship Manager (CRM) who can arrange access for you.

✅ Why Use the Support Portal?

🔗 Useful Links

Thank you for your cooperation as we continue to improve the support experience for our inCase users. If you have any questions regarding portal access, please contact your Client Relationship Manager.

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The judgment reinforces the importance of legal professional privilege, but it also highlights the need for robust governance, clear compliance records and defensible decision-making.

Rosanna Davenport's article shares her thoughts on the wider implications for law firms and compliance professionals. Read now >